Shipping and return policies for PHC FILMS

Shipping Info
PLEASE ALLOW 21 DAYS FOR YOUR ORDER TO BE RECEIVED IN AUSTRALIA, AND 28 DAYS FOR NEW ZEALAND AND INTERNATIONAL ORDERS.

DUE TO COVID-19, THERE IS A DELAY IN RECEIVING ORDERS. PLEASE BE PATIENT.

ALL ORDERS ARE SENT MONDAY TO FRIDAY.
Return Policy
YOU MAY RETURN YOUR ORDER ONLY IF IT IS WRONG SIZE / INCORRECT COLOUR / DAMAGED. ALL RETURNS MUST BE SENT BACK WITHIN 14 DAYS TO BE ELIGIBLE. ALL RETURNS MUST BE APPROVED FIRST BY EMAIL AND YOU NEED TO SPECIFY THE REASON FOR THE RETURN AND THE INVOICE NUMBER. IF THE ITEM WAS AN INCORRECT PURCHASE, YOU WILL BE CHARGED FOR POSTAGE FOR THE RETURNED ITEM.

CASH REFUNDS ARE NOT GIVEN, AND IF YOU RETURN AN ITEM, YOU'LL RECEIVE A CREDIT FOR THAT SAME AMOUNT.

RETURNS MUST BE NEW, UNWORN, AND UNWASHED. WE DO NOT REFUND POSTAGE COSTS ON RETURNS OR EXCHANGES, UNLESS THERE WAS A PROCESSING ERROR ON OUR BEHALF.

PHC FILMS IS NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES.

FULFILMENT HANDLED BY sound-merch.com.au